Detention Pay-How to Get Paid Promptly

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Prime wants to help its drivers see every dime of detention pay they earn so we’re bringing tips and examples your way on our blog. This week’s blog on detention pay is brought to you by Olivia Halley who is part of the team of associates at Prime who work to ensure detention pay is properly paid out.

Prime Example:

Prime driver received this bill with no arrival or depart times printed on it by the shipper (which means that Walmart will either deny the detention or dispute our times since there wasn’t anything “official” printed on it).

Driver used the detention stamp that they are instructed to use any time they get a bill without times AND got the customer to sign it. The driver scanned it in on time, without me ever having to bug anyone for it. The fleet manager then put a note in the stop that the detention was valid per detention stamp.

Detention request was submitted 02/25 and approved 2 days later for 20 hours, 20 minutes ($350 Maximum Walmart pay amount). With all of the strict guidelines Walmart has in place, their detention can be very difficult to get approved. If they have to request additional information, the approval process can take up to 2 weeks.

This example shows that if we all work together, communicate, and make notes OF EVERYTHING…. Detention approval can be quite painless!

When it comes to Walmart, there are several things to know regarding detention pay:

  • Driver must be on time for appointment. That means checked in with shipping or receiving before the appointment time. One minute late = no detention.
  • Walmart gets 4 hours “free” before we start charging for detention.
  • If an invalid request for detention pay is submitted, Prime is charged $25 EACH.
  • At Walmart pickup locations, driver must have bill of lading with ACCURATE arrival/depart/appointment times. Any discrepancies must be noted by driver next to times printed (BOL is invalid if times are crossed out or altered). Detention stamps can be used to note correct times – must be signed by the customer (if they refuse, that must be noted too).
  • Pickup detentions must be submitted, with a request form and all bills/proof, to Walmart.
  • At Walmart locations, driver must have a Trailer Control Record (TCR) with ACCURATE arrival/depart/appointment times. Any discrepancies must be noted by driver next to times printed (TCR is invalid if times are crossed out or altered). Detention stamps can be used to note correct times – must be signed by the customer (if they refuse, that must be noted too).
  • No authorization is required from Walmart for these, unless times are being disputed.

Prime will continue to do what they can to help their drivers earn what they deserve for their hard work and dedication out on the road. If you have any questions about detention pay, speak with your Fleet Manager.

 

Olivia Halley works in our Sales Department as a Customer Support Specialist since October of 2014. She graduated from Missouri State University in 2013 with a Bachelors of Science in Psychology. Fun fact about Olivia: Her nickname is Liv.

 

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