Prime Inc., a leading international refrigerated, flatbed and liquid bulk truckload carrier headquartered in Springfield, Missouri, recently expanded its website capabilities to include a new on-line customer service: Proof of Delivery.
Customers already set up for Load Tracing can now quickly and conveniently retrieve copies of original Bills of Lading from Prime's website. By choosing the load for which a Bill of Lading is needed and clicking on the Proof of Delivery option at the top of Prime's Load Tracing screen, customers can view, rotate and print the document as well as zoom in on any portion of it, including the signature.
Also under Load Tracing, Prime offers the ability to graphically give the temperatures of a trailer from the time it is loaded until it is delivered, making it possible to view the temperatures of the load during transit.
Prime's website also includes another convenient customer service: Load Tendering. With this feature, customers can enter load information and send it to Prime electronically, notifying Sales Coordinators of a load being offered. Upon receipt of notification, the Sales Coordinator for that area determines whether Prime can handle the load and either accepts or declines the load.
In addition to customer services, PrimeInc.com features driver services, including Viewing Settlements. The website also allows users to send a Message to a Truck, and gives Fuel Prices to driver associates.
Other features include on-line applications for Driving Opportunities in Prime's Refrigerated, Flatbed and Liquid Bulk Divisions and for Non-Driving Opportunities throughout the company.
Visitors to www.primeinc.com can also contact Prime Management and Customer Service Representatives via e-mail by clicking on their photographs under Key Personnel and Sales Territories. In addition, they can request Rate Quotations from Prime Sales staff.
On Prime's homepage, users of www.primeinc.com can perform a Screensaver Download, choosing from 12 scenic photographs featuring Prime trucks.
Posted on January 1, 2001
by Prime Inc.